Contact Us

 

Future Publishing Limited is one of the world's biggest publishers of consumer magazines and this is our online shop, so you’re guaranteed special subscription rates and the swiftest service when you order directly from us, through this site.
  
If you have a question about your order, would like to know more about our magazines or services or have any other questions, you should be able to find the information you’re looking for on the site:
 
Frequently Asked Questions
About us

 

Alternatively, you can contact us directly. If you’re an existing subscriber, please try to include your 8-digit subscriber number on any correspondence or have it ready when you call. If you have placed an order with us, please try to include your order number on any correspondence or have it to hand when you call.

 

UK Customer Service

 

To contact Customer Care:

 


Service update
We continue to see disruption to UK postal networks as a result of covid-19. Please allow an extra 1-2 days for your delivery. You can monitor Royal Mail's status page to see if there is disrupted service in your postal area.

 

US Customer Service

 

A selection of our magazines are published and operated in the US. If your query relates to Bass Player, Guitar Player, Guitar World, MacLife, Maximum PC or PC Gamer US, please contact us using the details below:

 

Bass Player: 1-800-234-1831

Guitar Player: 1-800-289-9839

Guitar World: 1-800-456-6441

Mac|Life: 1-844-779-2822

Maximum PC: 1-844-779-2822

PC Gamer US: 1-844-779-2822

 

Call us toll-free from 8:30am to 5pm (Mon-Fri, EST)

 

Service update
We continue to see disruption to US postal networks as a result of covid-19. Please allow an extra 1-2 days for your delivery. You can monitor the USPS status page to see if there is disrupted service in your postal area.

 

 

 

We are currently operating a normal service with deliveries, especially within the UK, largely unaffected. However, as the situation is fast-changing and difficult to predict, we have made digital editions of our magazines available for existing print subscribers free of charge on a temporary basis. To access your digital edition - available across all devices - please login to your account at mymagazine.co.uk where you will be able to redeem your unique access code. 

 

Current known issues:

 

TV Times and TV&Satellite Week will now arrive with you on a Wednesday or Thursday, as opposed to the Tuesday, so still in good time for the weekend viewing information.   We hope in the near future deliveries will revert back to normal.

Amateur GardeningWoman and Woman's Own will now be delivered just before, or on the 'On-Sale' date which is Tuesday. We have been advised by Royal Mail that, due to issues surrounding the Coronavirus, they will no longer be delivering magazines and letters on a Saturday. We do understand this is a source of inconvenience and can only apologise.

To contact customer care please email help@magazinesdirect.com

Or telephone 0330 333 1113

Lines are open Monday- Friday, 9am-5pm, UK time.

At present our web sites operate in the English language only and, therefore, we can only accept orders placed in the English language.

We run a variety of special offers and welcome gifts throughout the year, these are used as incentives to attract new readers to the convenience of subscribing. Please be assured that we do value our loyal subscribers and we always try to offer them a discount off the full rate when they renew.

Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate. ​​​​​

You can access a description of the magazine you are interested in by clicking on the magazine title, cover or “ Info” link, or, where the chosen magazine has a dedicated web site, by visiting that site and accessing the information available there.

With a subscription you can look forward to receiving your favourite magazine through your door every month saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price.

From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie. 

We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to dataprotection@timeinc.com.

Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our Customer Care Team in writing (see contact details below).

For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time; your subscription will be cancelled from the end of the term, or you can transfer the balance to another title. Please notify our Customer Care Team in writing, see contact details below. If you would like a refund on issues not sent please notify us with your wish to cancel.

Credit Card Refunds: please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds contact customer care please email help@magazinesdirect.com

Please contact our customer services team. Please remember to notify our customer services team if you change address.

If any of our magazines are put on sale in the UK containing a covermount gift or a supplement, you are not guaranteed to receive these. Magazines delivered to overseas addresses may also not contain covermount gifts or supplements. 

Digital only subscriptions will not receive supplements or covermounts.

Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details

Magazine subscribed to

Length of subscription and corresponding payment method

 Your personal details and delivery address for the magazines

 When the first issue will be delivered

 Your personal subscriber account number, which should be quoted in any correspondence

 Contact details for our customer services team

 In the case of gift subscriptions a "gift card" for you to send to the gift recipient.

 Should you have not received your acknowledgement after 14 days, please contact our customer service department.  

If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address.

Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

Please allow up to eight weeks for delivery of the first subscription issue for both UK and Overseas orders.

Please contact our customer services team. Please remember to notify our customer services team if you change address.

Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our Customer Care Team in writing (see contact details below).

For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time; your subscription will be cancelled from the end of the term, or you can transfer the balance to another title. Please notify our Customer Care Team in writing, see contact details below. If you would like a refund on issues not sent please notify us with your wish to cancel.

Credit Card Refunds: please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds contact customer care please email help@magazinesdirect.com

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As Direct Debit is a continuous payment method your subscription will never expire unless you decide you want to stop, eliminating the need for renewal notices. We then pass these savings back to you enabling a further discount, and it’s greener as there is less paper and so better for the environment. You are also fully protected by the Direct Debit guarantee.

When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient.

For instructions on how to register and download your digital issues please follow our comprehensive guide here

www.magazinesdirect.com/digital/instructions.html

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Best price guarantee

We'll refund the difference if you find it cheaper elsewhere

You're in control

Manage your subscription online via our dedicated self-service site

No hidden costs

All postage & delivery costs are included. Digital magazines are inclusive of VAT